Terms and Conditions – cty999 Gaming Platform Pakistan

1Acceptance of Terms

By accessing or using cty999 — whether through the website at cty999.win, any related mobile browser experience, or any service offered under the cty999 brand — you confirm that you have read these Terms and Conditions in full and that you agree to be legally bound by them.

If you do not agree with any part of these Terms and Conditions, you must stop using cty999 immediately. Continued use of the platform after any updates to these terms constitutes your ongoing acceptance of the revised version.

These terms should be read alongside the Privacy Policy and the Responsible Gaming policy, both of which form part of the overall agreement between you and cty999.

2Eligibility

To register and use cty999, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be using the platform of your own free will and solely for personal entertainment.
• You must not be registered as a self-excluded player on any gaming platform where such exclusions carry cross-platform effect.
• You must not be acting as an agent for any third party or registering on behalf of another person.
• You must not hold an existing cty999 account. Only one account per person is permitted.

cty999 reserves the right to request documentation to verify eligibility at any time. This may include a copy of your national identity card (CNIC), proof of address or payment method verification. Accounts will remain restricted until satisfactory verification is provided.

3Account Registration

Each player may hold only one account on cty999. Duplicate accounts — whether created using a different name, a different mobile number or a different payment method — are not permitted and will result in account closure and forfeiture of any balance.

When registering, you must provide accurate, current and complete information. You are responsible for keeping your account information up to date. cty999 is not liable for any losses or issues arising from outdated or incorrect account information.

• You must keep your username and password confidential and not share them with any third party.
• You are responsible for all activity that takes place under your account, whether or not authorised by you.
• If you suspect any unauthorised access to your account, you must contact cty999 support immediately.
• cty999 will never ask for your password by email, chat or any other channel. Do not share it with anyone claiming to be cty999 staff.

cty999 may at any time carry out identity verification, including requesting a copy of your CNIC or other government-issued identification, to confirm your identity and eligibility. Failure to complete verification within a reasonable timeframe may result in account suspension.

4Deposits and Withdrawals

All transactions on cty999 are conducted in Pakistani Rupees (PKR). The following payment methods are currently supported for deposits and withdrawals: JazzCash, Easypaisa, Raast, Bank Transfer, debit/credit cards and other approved mobile wallets.

Deposits:

• Deposits are generally credited to your cty999 account within minutes of a successful transaction.
• Minimum and maximum deposit amounts apply and are displayed at the cashier at the time of transaction.
• cty999 does not charge fees on deposits, but your payment provider may apply its own charges.
• Deposits made using a payment method that does not belong to you may be reversed and your account suspended pending investigation.

Withdrawals:

• Withdrawals will be processed back to the same payment method used for your most recent deposit where technically possible.
• Withdrawal requests are reviewed and processed within the timeframes stated in the cashier. Processing times may vary by payment method.
• Before a withdrawal is approved, any active bonus wagering requirements must be fully completed. Withdrawal requests submitted while a bonus rollover is pending will be declined or will result in the bonus being forfeited.
• cty999 reserves the right to carry out additional verification checks before processing any withdrawal. This may include requesting proof of identity, proof of address or payment method documentation.
• Minimum withdrawal amounts apply and are displayed in the cashier section of your account.

5Bonuses and Promotions

cty999 offers a range of bonuses and promotions including welcome bonuses, reload bonuses, free spins, cashback offers, VIP rewards and seasonal promotions tied to events like Pakistan Super League (PSL) and international cricket. All bonuses are subject to the following general terms, in addition to any promotion-specific terms published on the Promotions page.

• All bonuses carry a wagering requirement that must be completed before any bonus-derived winnings can be withdrawn. The applicable wagering multiplier is stated on each promotion page.
• Bonus funds are separate from real-money funds in your account. Real-money funds are used first during gameplay unless stated otherwise in a specific promotion.
• Bonuses are valid for a limited time only. Any bonus not used or wagered through within the stated validity period will be forfeited automatically.
• Only one welcome bonus is available per player, per household and per device. Attempts to claim the same welcome offer multiple times will result in bonus cancellation.
• cty999 reserves the right to amend, suspend or cancel any promotion at any time without prior notice.
• Any winnings generated from a bonus that was obtained through abuse, manipulation or breach of these terms will be voided.

For full details on individual promotions, including wagering requirements and game restrictions, please visit the Promotions page. VIP cashback and reward terms are outlined separately on the VIP page.

6Betting and Gaming Rules

All bets and gameplay on cty999 are subject to the platform's general betting rules as well as any game-specific rules displayed within the relevant game or sports market. By placing a bet or starting a game session, you confirm you understand and accept those rules.

• Bets placed are final once confirmed. cty999 does not accept requests to cancel or reverse a confirmed bet under normal circumstances.
• In the event of a technical fault or system error during a game or sports event, cty999 reserves the right to void affected bets and return stakes to player balances.
• Sports betting odds are subject to change until a bet is confirmed. The odds displayed at confirmation are the odds that apply to your bet.
• cty999 may impose maximum win limits on individual bets or game sessions. These limits will be clearly displayed where applicable.
• For sports betting, if an event is abandoned, postponed or cancelled, bets will be settled according to the rules displayed within the relevant market at the time of placement.
• Cricket markets — including T20, PSL matches and international series — are some of the most active markets on cty999. Specific cricket betting rules are displayed within each market.

cty999 uses certified Random Number Generator (RNG) technology in all slot games, fish games and bingo to ensure fair and unpredictable outcomes. Game results cannot be influenced by cty999, the player or any third party.

7Prohibited Conduct

The following activities are strictly prohibited on cty999. Any player found to be engaging in prohibited conduct will have their account suspended or permanently closed, and any associated funds may be forfeited:

• Registering more than one account on cty999 for any reason.
• Providing false, inaccurate or misleading information during registration or verification.
• Using automated software, bots, scripts or any other tool to interact with the platform in a way not intended for human players.
• Colluding with other players to manipulate game outcomes or sports betting markets.
• Exploiting technical glitches, errors or bugs in games or the cashier. Any winnings generated through an exploit will be voided and the issue reported.
• Attempting to launder money or use cty999 for any financial activity beyond personal gaming entertainment.
• Using another person's payment method or identity to register, deposit or withdraw on cty999.
• Engaging in any activity that may damage the reputation, operations or security of cty999 or its players.

8Responsible Gaming

cty999 is an entertainment platform and takes its responsibility towards player welfare seriously. Gambling involves real money and real risk. Players should only use funds they can comfortably afford to lose, and gaming should never be used as a way to solve financial problems or recover previous losses.

cty999 provides the following responsible gaming tools, available to all registered players from within their account settings:

• Deposit Limits: Set a daily, weekly or monthly cap on how much PKR you can deposit into your account.
• Session Time Reminders: Receive a notification after a set playing duration reminding you to take a break.
• Self-Exclusion: Temporarily or permanently close your account to prevent further play. Self-exclusion takes effect immediately.

cty999 will never market to a player who has self-excluded. If you feel your gaming is becoming a problem, we encourage you to use these tools and visit the Responsible Gaming page for further guidance.

9Privacy and Data

cty999 collects and processes personal information in accordance with its Privacy Policy, which forms part of these Terms and Conditions. By registering on cty999, you consent to the collection and use of your personal data as described in that policy.

• Your personal data will be used to manage your account, process transactions, verify your identity and communicate with you about your account or promotions.
• cty999 does not sell your personal data to third parties for marketing purposes.
• Data may be shared with payment processors, identity verification services and other third parties only where necessary to provide cty999 services.
• You may request access to, correction of, or deletion of your personal data by contacting cty999 support.

For full details on how your data is handled, please read the Privacy Policy.

10Intellectual Property

All content on cty999 — including but not limited to the cty999 logo, brand name, website design, graphics, game content, promotional materials and text — is the intellectual property of cty999 or its licensed content providers. You may not copy, reproduce, distribute, modify or create derivative works from any cty999 content without prior written permission.

• Game content provided by third-party game studios is licensed to cty999 and remains the property of the respective studios.
• Any unauthorised use of cty999 intellectual property may result in legal action.
• The cty999 name and logo may not be used in connection with any other product, service or website without written authorisation.

11Limitation of Liability

cty999 provides its platform on an "as available" basis. While we work hard to ensure the platform is reliable, fast and accessible, we cannot guarantee uninterrupted service. cty999 is not liable for:

• Any losses incurred as a result of technical interruptions, server downtime or connectivity issues beyond cty999's reasonable control.
• Losses arising from a player's failure to keep account credentials secure.
• Losses resulting from a player's failure to read or understand these Terms and Conditions or individual game and promotion rules.
• Any indirect, consequential or incidental losses arising from use of the cty999 platform.
• Delays in deposit or withdrawal processing caused by third-party payment providers such as JazzCash, Easypaisa, Raast or any bank.

In all cases, cty999's maximum liability to any player is limited to the value of funds held in that player's account at the time the claim arises.

12Account Termination

Either you or cty999 may close your account at any time.

Closure by you: If you wish to close your account voluntarily, contact cty999 support. Any real-money balance remaining after settlement of open bets and completion of applicable withdrawal checks will be returned to your verified payment method.

Closure by cty999: cty999 reserves the right to suspend or permanently close any account at any time, with or without notice, where:

• A breach of these Terms and Conditions has occurred or is suspected.
• We are required to do so for legal, regulatory or security reasons.
• Fraudulent, abusive or suspicious activity is detected on the account.
• An account has been inactive for an extended period as defined in the platform's inactive account policy.

Where an account is closed due to a confirmed breach, cty999 reserves the right to withhold some or all of the account balance as a penalty, depending on the nature of the breach.

13Changes to Terms and Conditions

cty999 reserves the right to update, revise or replace these Terms and Conditions at any time. When changes are made, the "Last updated" date at the top of this page will be revised accordingly.

We will make reasonable efforts to notify players of significant changes through on-site notifications or account messages. However, it is your responsibility to check this page regularly to stay informed of the current terms.

Your continued use of cty999 after any changes have been posted constitutes your acceptance of the updated Terms and Conditions. If you do not agree to the revised terms, you should stop using the platform and contact support to close your account.

14Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any specific point, please get in touch with the cty999 support team. Our support is available 24 hours a day, 7 days a week.

You can reach cty999 support through the live chat feature available on the platform, or by emailing the support team at:

For issues related to responsible gaming or self-exclusion, please also visit our dedicated Responsible Gaming page where you can access all self-management tools directly.