Privacy Policy – cty999 Pakistan Gaming Platform

1Introduction

cty999 ("we", "us", "our") is committed to protecting the privacy of every player who uses the cty999 platform at cty999.win. This Privacy Policy describes in plain language how we handle the personal information you share with us when you register, play games, place sports bets, make deposits in PKR, or interact with our platform in any other way.

This policy applies to all services offered under the cty999 brand, including the cty999 website and any related mobile browser experience. It should be read together with the Terms and Conditions, which also form part of the agreement between you and cty999.

By registering on cty999 and using our services, you confirm that you have read this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree, you should not proceed with registration.

2Data We Collect

When you use cty999, we may collect the following categories of personal information:

We do not collect sensitive data such as racial or ethnic origin, political opinions, religious beliefs or biometric data beyond what is required for identity verification in line with anti-fraud requirements.

3How We Collect Your Data

cty999 collects your data through the following channels:

• Direct interactions: When you fill in your registration details, contact support, or update your account profile, you are providing data directly to us.
• Automated technologies: As you use the cty999 platform, technical data and usage data are collected automatically through cookies, server logs and similar tracking technologies.
• Payment processors: When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast, Bank Transfer or other supported methods, the payment provider shares transaction confirmation details with us.
• Identity verification partners: Where we need to verify your identity, we may work with third-party verification services that cross-reference the details you have submitted.
• Communications: When you contact cty999 support via live chat or email, the content of those communications is recorded and stored.

4How We Use Your Data

The personal information cty999 holds about you is used only for the purposes listed below. We do not use your data for anything beyond what is described here without first obtaining your consent.

• Account management: To create, maintain and manage your cty999 account, including processing login requests and keeping your account secure.
• Identity verification: To confirm your identity and age eligibility in line with our commitment to preventing underage gambling and fraud.
• Transaction processing: To process deposits in PKR, handle withdrawal requests and maintain accurate financial records for each account.
• Customer support: To respond to your queries, resolve disputes and provide assistance when you need it.
• Platform improvement: To analyse usage patterns and technical data so we can improve the cty999 platform, fix bugs and introduce new features.
• Promotions and bonuses: To calculate and apply welcome bonuses, VIP rewards, cashback offers and other promotions you have opted into.
• Marketing communications: To send you promotional messages about offers, new games, PSL betting markets or seasonal promotions — but only where you have consented and have not opted out.
• Fraud prevention and security: To monitor for suspicious activity, multi-accounting, bonus abuse and other behaviours that may violate our Terms and Conditions.
• Responsible gaming: To support the responsible gaming tools you set, including deposit limits and session reminders, and to identify patterns that may suggest a player needs support.

5Sharing Your Data

cty999 does not sell your personal data to third parties. We share data only in the following limited and necessary circumstances:

• Payment providers: JazzCash, Easypaisa, Raast, banks and other payment processors receive only the transaction details necessary to process your deposit or withdrawal.
• Identity verification services: Where required to verify your CNIC or other identity documents, your details may be shared with an approved third-party verification provider.
• Game content providers: Third-party game studios whose slot games, fish games or other content is hosted on cty999 may receive anonymised session data for game performance and fairness reporting purposes. They do not receive your personal identity data.
• IT and platform service providers: Hosting, server and platform infrastructure providers who support cty999's technical operations may process data on our behalf under strict data processing agreements.
• Legal and regulatory requirements: If required by law or by a competent authority, cty999 may disclose your personal data. We will only do so to the minimum extent required and will inform you where legally permitted.
• Business transfers: In the event of a merger, acquisition or sale of cty999's assets, your data may be transferred as part of that transaction. You will be notified in advance of any such change affecting your data.

All third parties with whom cty999 shares data are required to handle that data securely and use it only for the specific purpose for which it was shared.

6Payment Data

All deposits and withdrawals on cty999 are handled in Pakistani Rupees (PKR) through trusted payment channels including JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards, and other approved mobile wallets.

cty999 does not store your full payment card numbers, JazzCash PINs, Easypaisa mobile wallet credentials or online banking passwords. Payment transactions are processed through secured third-party payment gateways. cty999 receives only a transaction reference and confirmation status.

• Your payment method details are encrypted in transit using secure protocols.
• cty999 retains transaction records (amounts, dates, methods) for account management and fraud prevention purposes.
• Withdrawals are processed to the same payment method used for your deposit where technically possible, as a fraud and money-laundering prevention measure.

7Cookies and Tracking Technologies

cty999 uses cookies and similar technologies to make the platform work correctly and to improve your experience. A cookie is a small text file placed on your device when you visit a website.

The types of cookies cty999 uses are:

• Essential cookies: Required for the platform to function. These keep you logged in during a session and ensure the site loads and operates correctly. You cannot opt out of these without stopping use of the platform.
• Preference cookies: Remember your settings and preferences, such as your language or display choices, so you do not need to reset them every visit.
• Analytics cookies: Help cty999 understand how the platform is being used — which pages are most visited, where users drop off and how performance can be improved. This data is aggregated and not personally identifiable.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorised access attempts and other security threats on the platform.

cty999 does not use cookies for third-party advertising or cross-site tracking. You can manage or clear cookies through your browser settings, though disabling essential cookies may affect platform functionality.

8Data Retention

cty999 retains your personal data for as long as your account is active and for a reasonable period after account closure, as required to fulfil legal, regulatory and operational obligations.

• Account and identity data is retained for the lifetime of your account and for a minimum of five years after account closure, in line with standard record-keeping requirements.
• Transaction records are retained for a minimum of five years from the date of each transaction.
• Support communications are retained for three years from the date of each interaction.
• Technical and usage logs are retained for up to 12 months, after which they are deleted or permanently anonymised.

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

9Security of Your Data

cty999 takes the security of your personal and financial data seriously. We apply a range of technical and organisational measures to protect your information from unauthorised access, loss, alteration or disclosure.

• Data transmitted between your device and cty999's servers is encrypted using industry-standard protocols.
• Access to personal data within cty999 is restricted to authorised personnel who require it to perform their role.
• All staff and contractors with access to personal data are bound by confidentiality obligations.
• cty999's systems are regularly monitored for vulnerabilities and potential security threats.
• In the event of a data breach that may affect your personal data, cty999 will notify affected players in a timely manner and take all necessary steps to limit the impact.

10Your Rights Over Your Data

As a cty999 player, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data cty999 holds about you at any time.
• Right to rectification: If any of your personal data held by cty999 is inaccurate or out of date, you may request that it be corrected.
• Right to erasure: You may request that cty999 delete your personal data. This right is subject to any legal or regulatory obligations that require us to retain certain records.
• Right to restriction: You may request that cty999 restrict the processing of your data in certain circumstances, such as while a dispute is being resolved.
• Right to data portability: You may request your personal data in a structured, machine-readable format where technically feasible.
• Right to withdraw consent: Where cty999 processes your data based on consent — for example, for marketing communications — you may withdraw that consent at any time by contacting support or using the unsubscribe option in marketing emails.

To exercise any of these rights, contact the cty999 support team. We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing a data rights request.

11Minors and Age Restriction

cty999 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on or use cty999.

If cty999 discovers or has reason to believe that a registered account belongs to a person under 18, we will suspend that account immediately, investigate the matter, and delete the associated personal data after completing any required record-keeping obligations. Any deposits made will be returned to the payment method used, minus any bonuses already consumed.

Parents and guardians are encouraged to use parental controls available on devices to restrict access to online gaming platforms. If you believe a minor has registered on cty999, please contact our support team immediately.

12Changes to This Privacy Policy

cty999 may update this Privacy Policy from time to time to reflect changes in the way we operate, changes in technology or changes in legal requirements. When we update the policy, the "Last updated" date at the top of this page will change.

For significant changes that materially affect how your data is used, we will make reasonable efforts to notify you through on-site messages or account notifications. However, we recommend that you check this page periodically to stay informed.

Your continued use of cty999 after any update to this Privacy Policy constitutes your acceptance of the revised version. If you do not agree with any changes, please contact support to discuss your options or to close your account.

13Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how cty999 handles your personal information, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

You can reach us through the live chat feature on the cty999 platform, or by emailing us directly:

For questions specifically related to responsible gaming tools such as deposit limits, session reminders or self-exclusion, please visit our Responsible Gaming page.